Privacy Policy
Privacy Policy | HIPAA Notice of Privacy Practices | Terms of Use
Privacy Policy
Effective Date: June 10, 2026
1. Introduction
This Privacy Policy describes how creativerecoveryla.com collects, uses, and protects information submitted through this website.
2. Information We Collect
We collect information you voluntarily provide through website contact forms, admissions inquiry forms, and insurance verification forms. This may include your name, phone number, email address, and insurance information.
We also collect certain information automatically through standard web technologies, including IP address, browser type, pages visited, and session data.
3. How We Use Your Information
Information you submit through this website is used to respond to your inquiries, verify insurance benefits, and facilitate the admissions process. We do not use your information for purposes unrelated to your treatment or the administration of our services.
4. Cookies and Tracking Technologies
This website uses cookies and similar technologies for essential site functionality and analytics purposes. These tools help us understand how visitors use this website and improve the user experience. You may adjust cookie preferences through your browser settings.
5. Advertising and Measurement Pixels
This website uses non-personalized advertising measurement pixels from platforms including Google, Meta, Microsoft Advertising, TikTok, Reddit, Snapchat, and Pinterest. These pixels are used solely to measure the general performance of advertising campaigns. No personally identifiable health information is transmitted to advertising platforms. We do not use personalized remarketing or customer match advertising. Users may opt out of interest-based advertising through platform-level privacy controls or through the Digital Advertising Alliance at optout.aboutads.info.
6. Communications Consent
Prior to any outreach by phone, email, or SMS, we obtain your consent through our website forms. Consent to receive communications is not a condition of receiving treatment services.
7. Third-Party Sharing
We do not sell or share your personal information or personal health information with third parties for commercial purposes. SMS opt-in consent and the phone numbers used for SMS communications are not sold or shared with third parties.
Information may be disclosed as required by law, or for treatment, payment, and healthcare operations purposes as permitted under HIPAA and 42 CFR Part 2.
8. California Privacy Rights (CCPA/CPRA)
California residents have the following rights regarding their personal information:
- The right to know what personal information is collected and how it is used
- The right to request deletion of personal information
- The right to opt out of the sale or sharing of personal information
- The right to non-discrimination for exercising privacy rights
To submit a privacy request, contact us at web@creativerecoveryla.com.
9. Do Not Sell or Share My Personal Information
California residents may submit a Do Not Sell or Share request using the link below.
Do Not Sell or Share My Personal Information
10. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect information collected through this website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted to this page with a revised effective date.
12. Contact
For privacy-related inquiries: Creative Recovery web@creativerecoveryla.com
HIPAA Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU AND YOUR TREATMENT MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Creative Recovery is required by law to maintain the privacy and confidentiality of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. Please also respect the privacy of others you encounter in treatment.
Creative Recovery collects health information about you and stores it in an electronic health record. This is your medical record. The medical record is the property of Creative Recovery, but the information in the medical record belongs to you. The Health Insurance Portability and Accountability Act (HIPAA) requires Creative Recovery to maintain the privacy of your medical record. HIPAA generally requires that any uses or disclosures of information in your medical record be limited to the minimum necessary to the purposes of the uses or disclosures. HIPAA also provides you certain rights with respect to the information in your medical record which are described below.
Information relating to your treatment at Creative Recovery is protected by federal regulations specific to drug and alcohol treatment, known as 42 CFR Part 2. These regulations protect the confidentiality of information relating to the identity, diagnosis, prognosis, or treatment of any patient in a drug or alcohol treatment program. Creative Recovery may not disclose records relating to your treatment without your written consent, except in narrowly limited circumstances. Under 42 CFR Part 2, the terms of a written consent to disclose information must specify the scope and types of information to be disclosed, the parties to whom the information may be disclosed, the purpose of the disclosure, and the timeframe of the consent. You may revoke a consent to disclose information relating to drug and alcohol treatment verbally or in writing at any time.
Creative Recovery may ask for your written consent to disclose treatment information for certain purposes, including releasing treatment information to or obtaining information from your other medical providers, obtaining payment from insurance or other payors, and contacting your family either for treatment purposes or in the case of a medical or other emergency. Creative Recovery will not disclose your treatment information for these purposes without your consent.
Creative Recovery may disclose treatment information without your written consent under certain narrow circumstances as permitted by 42 CFR Part 2. For treatment purposes, Creative Recovery is permitted to use and disclose treatment information internally and to entities with which it shares administrative control. Creative Recovery is permitted to share treatment information as necessary with qualified service organizations that agree to maintain the confidentiality of the information. Creative Recovery also may disclose treatment information to outside auditors, regulatory agencies, and evaluators and for certain research purposes. Creative Recovery may disclose treatment information without your written consent when necessary in a life-threatening medical emergency, and may disclose to report a crime on the premises or against Creative Recovery personnel. Creative Recovery also may disclose patient information without consent where the state mandates child abuse and neglect reporting; when cause of death is being reported; or when required by a valid court order that contains specific required findings. Creative Recovery may contact you to share information about Creative Recovery treatment services or to send you reminder notices of future appointments for your treatment.
I. Your Health Information Rights
In addition to protecting privacy and confidentiality, HIPAA and 42 CFR Part 2 afford you the following rights with respect to your medical record and drug or alcohol treatment information:
- You have the right to a paper copy of this written notice of Creative Recovery privacy practices.
- You have a right to request a copy of your treatment record or to receive your health information through a reasonable alternative means or at an alternative location. Creative Recovery requires that all such requests be put in writing. A reasonable fee will be charged for copying your health information.
- You have a right to request that Creative Recovery amend health information that is incorrect or incomplete. If Creative Recovery determines not to amend the health information, it will provide you with an explanation of the reason for the denial and your rights to disagree with the denial.
- You have a right to request restrictions on otherwise permitted uses and disclosures of your health information. Creative Recovery is not obligated to comply with such requests.
- You may request that we provide you with a written accounting of all disclosures made by us during a specific time period (not to exceed 6 years). We ask that such requests be made in writing on a form provided by our facility. Please note that an accounting will not apply to any of the following types of disclosures: disclosures made with your written consent for reasons of treatment, payment, or health care operations; disclosures made to you or your legal representative, or any other individual involved with your care. You will not be charged for your first accounting request in any 12-month period. However, for any subsequent requests, you will be charged a reasonable, cost-based fee.
II. Changes to This Notice of Privacy Practices
Creative Recovery reserves the right to amend this Notice of Privacy Practices at any time in the future, and to make the new provisions effective for all information that it maintains, including information that was created or received prior to the date of such amendment. Until amendment is made, Creative Recovery is required by law to comply with this Notice. Should our privacy practices change, we will provide all current and future patients with a copy of the revised Notice of Privacy Practices.
Effective August 7th, 2024
III. Complaints Regarding Privacy Practices
Complaints about this Notice of Privacy Practices or how Creative Recovery handles your health information should be directed to:
Creative Recovery 8714 Santa Monica Blvd, STE 200 Los Angeles, CA 90069
If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to:
Department of Health and Human Services, Office of Civil Rights 200 Independence Avenue, SW, Room 509F, HHH Building Washington, DC 20201
California Department of Health Care Services, Office of Legal Services P.O. Box 997413 Sacramento, CA 95899-7413
You may also address your complaint to one of the regional U.S. Department of Health and Human Services Offices for Civil Rights. A list of these offices can be found at: https://www2.ed.gov/about/offices/list/ocr/addresses.html
Terms of Use
Effective Date: June 10, 2026
creativerecoveryla.com is owned and operated by Collaborative Arts Wellness DBA Creative Recovery.
1. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use this website.
2. Not Medical Advice
The content on this website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for any medical condition or concern.
3. No Emergency Services
This website is not monitored 24/7 and is not intended for use in emergencies. If you or someone you know is in immediate danger, call 911. For mental health or substance use crisis support, call or text 988 (Suicide and Crisis Lifeline).
4. Intellectual Property
All content on this website, including text, images, graphics, and logos, is the property of Collaborative Arts Wellness DBA Creative Recovery and is protected by applicable intellectual property laws. Unauthorized reproduction or use is prohibited.
5. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of any third-party site. Links do not constitute endorsement.
6. Disclaimer of Warranties
This website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or availability of any content on this website.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Collaborative Arts Wellness DBA Creative Recovery shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or reliance on, this website or any content contained herein.
8. SMS Terms and Conditions
By opting in to receive SMS communications from Creative Recovery, you agree to the following:
Program Description: Creative Recovery sends informational and care-related text messages to individuals who have opted in through website forms.
Message Frequency: Up to 12 messages per month. Message frequency may vary.
Charges: Message and data rates may apply. Contact your wireless carrier for details.
Opt-Out: Reply STOP at any time to cancel. You will receive a one-time confirmation message and no further messages will be sent.
Help: Reply HELP or contact us at web@creativerecoveryla.com for assistance.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
Privacy: SMS opt-in consent and the phone numbers used for SMS communications are not shared with third parties.
9. Governing Law
These Terms of Use are governed by the laws of the State of California, without regard to conflict of law provisions.
10. Changes to These Terms
We reserve the right to update these Terms of Use at any time. Updates will be posted to this page with a revised effective date.
11. Contact
For questions regarding these Terms of Use: Creative Recovery web@creativerecoveryla.com